Shipping & Returns
We offer free worldwide shipping.
Please note, there may be additional taxes and/or fees charged by your state or country. Those are not reflected in our prices and should be covered by the customer to receive the shipment.
Estimated arrival time
- Worldwide delivery:
Standard door to door shipping takes between 7-14 business days. Please note that any engraved items will require an additional 3 days. Important to note that customers are responsible for local customs fees. If you would like to expedite your order, please contact us at +972-544844800 or email@example.com or here
- Delivery within Israel:
Standard door to door shipping takes between 3-7 business days. Please note that any engraved items will require an additional 3 days. Important to note that Israeli VAT will be added to the final cost of your order. If you would like to expedite your order, please contact us at +972-544844800 or firstname.lastname@example.org or here
- In-person pick-up
You will receive an email when your order is ready to be picked up. This may take up to 3 business days.
While we try to ensure that all of our orders are received within the listed time frame, external factors may cause delays, such as:
-Delays in credit approval
-Engraving orders (additional 3 days)
-The time needed to create your customized and special items
-Items shipping from different locations
Piece will make a concerted effort to meet the delivery deadlines described on its website. However, the piece will not be held responsible for a failure to meet said deadlines. The buyer hereby waives any claim or demand he might have against the piece due to a delay in the delivery of products. In addition, piece will not be held responsible for any delay in shipping or failure of delivery in those cases where the cause is due to incorrect or false data provided by the customer, or due to action or inaction of shipping suppliers or delivery services.
Arrival time for special orders may vary. Please contact us directly regarding your order.
All orders are shipped with basic insurance, which is included in the cost.
Based upon the shipping address, we determine which is the most effective carrier for your order. The carriers we use include DHL, UPS, FedEx, and EMS. Occasionally, we will need to send your order in two more shipments.
We have a 14-day return policy, which means you have 14 days after ordering your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns are subject to a 5% return fee as well as shipping fees. Return shipping, insurance, taxes etc will be paid for by the customer. Those fees will be deducted from the total amount paid.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.